Making AI better through service design / Carly Burton / Episode #152

As a consumer, you use artificial intelligence daily.  Just open any app on your phone, and the chances are that AI is somehow embedded within it. The development of AI so far has been driven mainly by engineers and scientists. But have you ever wondered how service design help to shape this powerful new technology? Well, it's not a question that's on my mind daily... But after the recent conversation with Carly Burton, I'm definitely more aware of the opportunity in front of us. As the product lead for the AI platform at Meta, Carly is on a mission to bring more design(ers) into developing better AI. In this episode, you'll learn why this is important and what might happen when we fail to do so. There are still many unknowns and unanswered questions in this space. And that's precisely the space where design thrives. But we shouldn't wait for the moment that design gets invited into the conversation. So it's really up to us to proactively create these bridges. If you're curious how, then Carly has some inspiring examples that will get your mind going! What I find exciting about the intersection between AI and design is that it's still very much uncharted territory. There really couldn't be a better time to step in and shape it with your ideas. --- [ GUIDE ] -— 00:00 Welcome to episode 152 03:15 Who is Carly 03:45 Lightning round 06:45 How it started 08:45 Challenges & opportunities 11:00 What can design add 16:30 What's at stake 19:00 A common scenario 26:30 The bigger goals 32:00 Pitfalls to avoid 36:15 Accelerating adoption 39:00 Spotting the right opportunities 41:00 The time machine 44:45 Final thoughts --- [ LINKS ] --- https://www.linkedin.com/in/carlymarie00006/ The power of habit (book) - https://amzn.to/3n8K93h --- [ HOW TO EXPLAIN SERVICE DESIGN ] --- Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are. https://servicedesignshow.com/free-course