The 5 best practices to get more value out of your service prototypes / Circle #10

How do you get the most value out of your service prototypes? That was the key question we explored in our recent Circle community session. As it quickly turned out, there's an entire field with its own set of tools and frameworks that focus on prototyping. During the session, the participants shared their success stories and common roadblocks that prevented them from doing the right experiments. What emerged were five best practices for doing better, more effective service prototypes that everyone in the session could agree on. In this episode, you'll discover what these best practices are and how you can use them in your day-to-day work. What I found interesting is that many participants didn't only use prototyping as a way to reduce the risk of expensive failures. They also used it as a very effective strategy to generate buy-in for the eventual solution. Enjoy the conversation! --- [ EPISODE GUIDE ] --- 00:00 Welcome to the Show 03:30 Who is Irina 04:45 Who is Dan 05:30 How to build experiments 09:00 The goal of experimentation 11:15 What should you test 15:45 The common barriers 23:15 Organisational capacity 30:30 Empathize with stakeholders 35:30 Key uncertainty 43:45 The right time and people 46:30 Bonus best practice 47:45 Circle take-aways 51:00 Closing thoughts --- [ RESOURCES ] --- Understanding Organizational Capability: Touchpoint Vol 10 10 AUGUST 2018 - Daniel Gomez Seidel https://www.service-design-network.org/touchpoint/vol-10-1-from-design-to-implementation/organisational-capability-and-the-hbto-model Why your company needs rapid experimentation, Growth Tribe: https://www.youtube.com/watch?v=XBqM17MKz6U  Definition of Experiments and discussion of what how prototypes change depending on the position of the work: Touchpoint Journal, vol 11 number 2, October 2019, Mauricio Manhaes --- [ CIRCLE ] --- The Circle is a community for in-house service design leaders who want to grow as a professional. We host a community session on topics that go beyond the basics every month. If you'd like to be part of these conversations then I encourage you to join us. servicedesignshow.com/circle/