What service design professionals need to know about AI / Jillian Powers / Episode #156

It's not a secret... Every day we are outsourcing more and more of our decisions to AI algorithms. Some of these decisions are frivolous, like determining if that's a cat in the photo. Other decisions are of much higher stake, like whether you will get that medical treatment. Especially with the last kind of decisions, we'd better ensure that these algorithms are designed and used responsibly. And according to Jillian Powers, service design professionals must play a vital role in this process. This means we need to get familiar and comfortable with this new technology. But how? Well, in this episode, Jillian gives a "data science 101" for designers. I assure you that there won't be any complex computer math that you need to understand. On the contrary, you'll hear that bringing the human perspective into the conversation is the thing that's currently missing. This is one of those episodes that shines a light on a blind spot that you didn't even realize you had. So grab your notebook and click the link below! I feel Jillian does a great job at demystifying AI to the point that it might even get you excited to get involved :) Enjoy the conversation and keep making a positive impact! --- [ 1. GUIDE ] --- 00:00 Welcome to episode 156 03:30 Who is Jillian 04:30 Lightning round 06:30 Jillian's journey 10:45 Unpacking AI 15:45 Understanding the AI backend 19:30 Things to be mindful of 22:15 It's up to the humans 23:45 When is it unethical not to use AI 24:45 The role of service design 27:30 The good and bad examples 29:30 Where are the service designers 32:30 How to make AI better 34:45 AI in the design process 37:00 Working with biases 38:45 How do we get involved 42:15 When do people reach out 44:45 Moments of entry 49:30 Where to start 52:15 The biggest misconceptions 54:45 Is it for me? 56:15 Final thoughts --- [ 2. LINKS ] --- https://www.linkedin.com/in/jillian-powers-phd-6b7b4420/ Episode with Carly Burton (YouTube) - https://youtu.be/aBQyUQ0UJWc Algorithmic Justice League - https://www.ajl.org Book: Weapons Of Math Destruction - https://amzn.to/3A619gm Anatomy of AI - https://anatomyof.ai/ --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals who want to make a change in their organisation. https://servicedesignshow.com/circle