Beyond buzzwords: defining empathy in design

In this episode we are joined by Christine Mauro, Innovation Director at Salesforce, Todd Simmons, Vice President at IBM Brand Experience & Design, and Agnieszka Billewicz, User Experience Design Lead at Star. Hosted by Linda Bracanovich, Star’s Head of Design Business Development, the discussion ranges from designing in unfamiliar territory, the role of curiosity in design and whether empathy is a skill that can be cultivated.