94: Client Journey Mapping For Organization + Creating A Better Client Experience with Cassie Cetlin

Shine and Thrive Photography Podcast - A podcast by Sara Monika

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Creating an amazing experience for your clients at every stage of their journey with you is the key to building your reputation, referrals, and repeat bookings as a wedding photographer…But how do you actually map out your client experience and build workflows that set you up for success?Enter Cassie Cetlin. Cassie is a Toronto-based wedding photographer with a background in service design, so it’s safe to say she knows a thing or two about creating amazing client experiences! Join us on...