Applying service design to the visitor journey. With Paul-Jervis Heath

Skip the Queue - A podcast by Rubber Cheese - Wednesdays

In today's episode I speak with Paul-Jervis Heath, Founding Partner & Chief Creative Officer at Modern Human We discuss service design for attractions, and how to apply this to the visitor funnel and visitor journey. We also hear about the brilliant work Modern Human carried out for the Ashmolean Museum in the wake of the corona virus pandemic.