Social Customer Care: Apps and Processes for Success - 254
Social Media Marketing Podcast - A podcast by Michael Stelzner, Social Media Examiner - Thursdays
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How does your business respond to customer concerns and inquiries? Do you have a social customer care plan in place? In this episode, I interview Dan Gingiss, author of Winning at Social Customer Care, head of global social media at McDonald's, and host of the Focus on Customer Service podcast. Show notes: https://www.socialmediaexaminer.com/254
