ITSM For More Than Just IT

When you hear the term service desk, what generally comes to mind? Perhaps it’s to get a password reset, maybe ordering a new laptop, your run-of-the-mill asks for IT. Have you ever considered how the service desk could become a more central resource to the business, providing more than services for IT alone? SolarWinds® Head Geek™ Liz Beavers sits down with a panel of internal service providers from SolarWinds as they discuss their journey implementing an ITSM platform and successfully growing its footprint beyond IT.  This podcast is provided for informational purposes only. © 2021 SolarWinds Worldwide, LLC. All rights reserved.