Thomas Cook’s Demise — A case of no CX
Spotter - Hot takes on Digital Disruption - A podcast by Sajal Singh
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A 2020 hindsight view of a 178 year old company expert in a market of vacations, perishing in a market of experiences
Spotter - Hot takes on Digital Disruption - A podcast by Sajal Singh
A 2020 hindsight view of a 178 year old company expert in a market of vacations, perishing in a market of experiences