Episode 153 – Sylvia Denham – Special Episode, Having A Rant About Our Dreadful Customer Service Experiences…

Handling Customers According to the Company’s values and Ethics with Sylvia Denham  Every company has its own set of values and ethics. These values and ethics should be an integral part of any business’s decision-making process. A successful business will have an ethical system in place to help its employees handle customers, maintain good relationships, and ensure a consistent quality product that meets the customer’s expectations.  Listen to the better part of this episode about our stories with awful customer services from reputable companies. Sylvia Denham joins me. Sylvia Denham is the founder and creator of Parenting Soundly, which provides support for working mothers through online parenting courses. In her capacity supporting working mothers, her clients have included mothers of children of top UK, International, and world-renown schools, including Dulwich College, Whitgift School, St Dunstans, St Olaves, Newstead Woods, and Millfield School.  Sylvia has successfully prepared children for school entrance tests and academic scholarship examinations working with families. This includes her own now 16-year-old twin boys obtaining scholarships for Sherborne School. She has been able to use her understanding to support schools by sitting on careers panels and providing parenting webinars. Tune in! In This Episode, You Will Learn About: [00:34] Simon’s awful customer service experience with Virgin Credit  [03:00] Where his problems began [03:52] Sylvia’s part of her story with DVLA [08:53] Virgin Credit’s telephone numbers that are never taken seriously [21:60] The average response time at Virgin Money and unmatching choices [24:55] How small customer experiences can break or make your business [30:10] One of the few things we can control is how we respond to things [31:37] How to avoid terrible customer experiences in your business [36:06] What Sylvia has been able to achieve in her business recently [42:49] The problem she had uploading videos of her Parenting Soundly show [47:19] Why Vimeo is easier to upload videos than YouTube [50:43] How you can find out more about what she does [52:37] Episode summary and ending the show Connect with Sylvia Denham Website: https://www.parentingsoundly.co.uk/ Facebook  Group: https://www.facebook.com/groups/parentingsoundly Schedule a Chat: https://calendly.com/sylviaparentingsoundly/giving-free-calls *****Thank you so much for listening. You can check out this episode and others on Sterling’s Business Success & Coffee Podcast a top-rated podcast that dives into personal and business areas of struggle and success, providing every listener with something to take away that you can use. You can also join https://sterlingcoaching.fixthisnext.com/ to make the vital change to level up your business. Don’t forget to share! #businesssuccessandcoffeepodcast #businesstraining #businessstories #sterlingcoaching #businesstips #emilysblend