Why David Sakimoto at GitLab Pushes for ABM for Customer Success

Send us a textDavid Sakimoto (VP of Customer Success at Gitlab) joined the ABM Done Right Podcast to discuss:1. The state of customer success in most organizations -- what are they doing right, where are they getting it wrong, and where do challenges exist. 2. Why many customer success teams struggle to keep VP and C-suite engagement after the deal is closed and where the process, conversation, and experience gaps lie that are keeping teams from retaining and expanding key accounts...