AI, Technology, & Customer Experience with Shep Hyken

Welcome to our latest episode featuring renowned customer service/customer experience expert and the Chief Amazement Officer of Shepard Presentations, Shep Hyken, diving into the dynamic world of AI, technology, and their impact on customer experience. Discover insightful strategies and expert perspectives that are shaping the future of customer service!   Chapter Stamps:   Martec's Law & Tech's Rapid Pace [00:00:00 - 00:01:00] Balancing Innovation & Service [00:15:00 - 00:16:30] Chat GPT & Customer Support [00:15:30 - 00:17:00] AI Enhancing Customer Experience [00:16:30 - 00:18:30] AI Adoption Challenges [00:16:58 - 00:18:20] Practical Chat GPT Applications [00:18:30 - 00:20:00] Customer Time Sensitivity [00:20:00 - 00:22:30] Mindset for Success [00:24:00 - 00:26:00] Gratitude & Positive Awareness [00:26:00 - 00:28:30] Conclusion & Farewell [00:28:44 - 00:29:16]   Pullout Quotes:   "Innovation and technology are changing at such a rapid pace that if companies don't keep up, they'll have to start over—it's happening that fast." "24/7 customer support is an expectation today. Chat GPT technology makes it accessible even for the smallest companies." "The best companies find the balance between human interactions and digitally driven technology—melding AI tools to amplify the customer experience." "Customers expect quick responses. The 'Amazon effect' has conditioned us to want things rapidly." "Saving customers time equals saving the relationship. Anything less creates friction."   Social:   Website: https://hyken.com/ Linkedin: https://www.linkedin.com/in/shephyken/ Youtube: https://www.youtube.com/@ShepHykenSpeaker Facebook: https://www.facebook.com/ShepHykenSpeaker/ Instagram: https://www.instagram.com/shephyken/ X: https://twitter.com/Hyken     Disclaimer: Please be aware that the opinions and perspectives conveyed in this podcast are solely those of our guests and do not necessarily represent the views, ideologies, or principles of Super Entrepreneurs Podcast, its associated entities, or any organizations they represent or are affiliated with. We provide a platform for discussion and exploration, and the content of each episode is understood to be independent expressions from our guests, rather than a reflection of the beliefs held by the podcast or its hosts.     Notice to the Super Entrepreneurs community:   Before we part, remember to join our Private Facebook group, 'Mindset for Business Success' Here we share mindset wisdom to elevate your life and business LIVE every Tuesday morning(EST), ready for a transformative journey? This group is your key to unlocking potential and achieving business growth. Don’t miss out on this incredible free resource. Join us in 'Mindset for Business Success' Today!   https://www.facebook.com/groups/mindsetforbusinesssuccess/   The only limits in our life are those we impose on ourselves.   Bob Proctor   ▬▬▬ Free Clarity Call with Shahid▬▬▬   https://calendly.com/shahiddurrani/free-clarity-call-with-shahid-durrani ___________________________________________________________________________ OFFERS: https://zez.am/officialshahiddurrani   ▬▬▬ Get my Free Webinar▬▬▬ How to super scale your business to the next level without chasing strategies and feeling stuck https://shahiddurrani.com/registration/ ▬▬▬ Business Funding▬▬▬ https://www.7figurescredit.com/superfunding ▬▬▬ Fund Your Clients▬▬▬ https://join.7figurespartners.com/?a_aid=superfunding ▬▬ Get Magic in Your Mind Course▬▬▬ https://mf271.isrefer.com/go/miymsales/a2949 ▬▬▬ Get Six Minutes to Success Course▬▬▬ https://mf271.isrefer.com/go/6msales/a2949 ▬▬▬ Get Working with the Law Course▬▬▬ https://mf271.isrefer.com/go/wwtlsales/a2949 ▬▬▬ Get Path to Agreement Professional Selling Course▬▬▬ https://mf271.isrefer.com/go/ptapgcsales/a2949 ▬▬▬ Get Principles of Prosperity Course▬▬▬ https://mf271.isrefer.com/go/legacy/a2949 ▬▬▬ Get The New Lead the Field Coaching Program▬▬▬ https://mf271.isrefer.com/go/tnltfsales