3 Ways to Deliver a Predictable Customer Experience in Uncertain Times with Nate Endicott from RateLinx

Back in the ‘old normal’ of two years ago, all a companies needed to be strategic about their shipping was a BI solution and a few targeted metrics to focus on. That would carry them through the year. Now, however, everything is constantly in flux – from metrics to performance targets to the network itself.Nate Endicott is the Senior Vice President of Global Sales and Alliances at RateLinx. They take a consultative approach to helping companies ship, track, and pay better through an emphasis on quality, integrated data. They understand that finding the right combination of carriers is absolutely essential – now more than ever.In this episode, Nate discusses the major supply chain trends as he sees them with Scott Luton and special guest Cathy Morrow Roberson, Founder and President of Logistics Trends & Insights:- Why analytics and diverse partnerships are essential for companies trying to succeed in today’s unpredictable business conditions- The fact that deploying a huge transportation management system (TMS) probably won’t get you fired, but it won’t address all of your shipping problems either- Why this is not the time for supply chain practitioners to avoid making decisions – especially if they have access to quality dataAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeWEBINAR- Successfully Navigating the Supply Chain Squeeze in 4Q 2021 & Beyond: https://bit.ly/3auyFRcWEBINAR- Fueling Excellent Customer Experience Through Visibility, Diversification, and Agility: https://bit.ly/3G6m99kWEBINAR- The Supply Chain of 2022 and Beyond: Building Resiliency and Agility: https://bit.ly/2YkzwRx2021 State of Supplier Diversity Report: https://info.cvmsolutions.com/download-the-2021-state-of-supplier-diversity-reports-2This episode was hosted by Scott Luton and Cathy Morrow Roberson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/3-ways-deliver-predictable-customer-experience-751