How to Create a Memorable Customer Experience: A Conversation with CX Guru Dan Gingiss

How does a company create an experience so extraordinary that people want to talk about it? Join us as we sit down with author, speaker, and consultant Dan Gingiss to discuss the secret behind crafting remarkable customer interactions. In this episode, we talk about Dan’s new book, how McDonald's could do better, and what a taco truck can teach us about the customer experience.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeUPS Supply Chain Solutions Virtual Connect: https://hopin.com/events/supply-chain-virtual-connect-2?ref=b748cd994367#sponsorsRegister for the 2021 Supply Chain Insights Global Summit: https://lnkd.in/dMYq3RvRegister for the OMNIA Partners Connections Conference: https://bit.ly/3jHlwdvWEBINAR- A Data-Driven Approach to Smarter Deals: https://bit.ly/2VYRQiDWEBINAR- State of the Supply Chain Report – Priorities for Building Resiliency in Your Supply Network: https://bit.ly/2XIRZHf2021 Supply Chain and Procurement Awards: https://lnkd.in/gxp7bQyDownload the 2021 Q2 U.S. Bank Freight Payment Index: https://bit.ly/3f1LO6SThis episode was hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/create-memorable-customer-experience-714