How to Meet New Customer Expectations in a New World of Retail with Lowes' Donald Frieson

Retail is local -- but it's also home to an increasingly global set of fulfillment and distribution requirements (and challenges). Meanwhile, customer expectations for seamless omnichannel experiences and two-day delivery keep the pressure set on "high." But good news: in this episode, Executive Vice President of Supply Chain for Lowe's, Donald Frieson, joins Scott and Greg to cut through the complexity and share the company's inspiring trajectory through pandemic challenges and into a retail future focused squarely on the customer. Learn more about the company's Hometown 100 mission, get great advice if you're an aspiring supply chain professional - and learn more about the dedicated, resourceful and resilient teams making home improvement a reality through thick and thin across the country.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeWebinar- Practical Strategies for Adapting to Demand and Supply Uncertainty: https://bit.ly/3o45snNWebinar- Adapt or Die: Your Survival Guide to Modern Warehouse Automation: https://bit.ly/33NJ1f1Webinar- Harness Supply Chain Data to Drive Better First-Mile Performance: https://bit.ly/3t0DQTg What's Your Logistics Maturity? https://bit.ly/3pA86BcGuy Courtin's Top 10 Supply Chain Predictions for 2022: www.tecsys.com/supplychainpredictions2022Port X Enlists Turvo to Differentiate and Grow Revenue: https://info.turvo.com/port-x-turvo-case-study2021 State of Supplier Diversity Report: https://info.cvmsolutions.com/download-the-2021-state-of-supplier-diversity-reports-2U.S. Bank 2021 Q3 Freight Payment Index: https://bit.ly/3pwmWKCCheck out the 2022 Supply Chain and Procurement Awards: https://supplychainprocurementawards.com/Learn more about the 2022 Reverse Logistics Association Conference and Expo, February 6-9: https://rla.org/event/125This episode was hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/new-customer-expectations-retail-lowes-810