#53 CRISIS LEADERSHIP & VIRTUAL TEAMS with Heather Stark

Are you leading a virtual team? Learn how to lead a virtual team and excel in a crisis. During a crisis, everything is magnified, including leadership skills.  Executive coach Heather Stark shares her “5C’s of creating a virtual culture” framework to help leaders navigate and excel in the new normal. (This is part 2 of a two-part series on LEADERSHIP with Heather Stark. See also episode #52: “Communication Skills of Effective Leaders”)  * REFERENCES & LINKS Heather Stark & Stark Coaching * Email – [email protected] * LinkedIn – https://www.linkedin.com/in/heatherestark/ Crisis Management * Tylenol poisonings Crisis management – http://www.ou.edu/deptcomm/dodjcc/groups/02C2/Johnson%20&%20Johnson.htm * Institute for P.R. – https://instituteforpr.org/crisis-management-and-communications/ * HBR podcast – https://hbr.org/podcast/2020/04/managing-crises-in-the-short-and-long-term * HBR – https://hbr.org/2020/03/are-you-leading-through-the-crisis-or-managing-the-response * Forbes – https://www.forbes.com/sites/forbescoachescouncil/2020/04/16/the-role-of-business-leadership-in-times-of-crisis/ Leading A Virtual Team * Academy of Management Perspectives – http://public.kenan-flagler.unc.edu/faculty/malhotra/leadingvtsamp.pdf * HBR – 5 Qs that newly virtual leaders should ask – https://hbr.org/2020/05/5-questions-that-newly-virtual-leaders-should-ask-themselves * HBR: https://hbr.org/2013/06/making-virtual-teams-work-ten Talk About Talk & Dr. Andrea Wojnicki * Email – [email protected] * Free Communication Coaching via the weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup * Website – https://talkabouttalk.com * FB Group – https://www.facebook.com/groups/2512948625658629/   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you very much, Heather, for joining us to talk about leading in a crisis and managing a virtual team. Heather Stark: Thanks for having me, Andrea. I’m happy to be here today. AW:  So I’m really curious to hear your personal and professional experience that you had in the first few weeks of COVID and physical distancing. Can you share that with the listeners? HS: Yes. I remember especially what happened before the official directive came out to physically distance and close nonessential businesses – there was a lot of stress as leaders were trying to figure out what was the right thing to do for their organizations. Compounding this, Coronavirus hit the west coast before the east coast. Leaders were really struggling with, what do I do? Am I going to have to tell my employees that they’re staying home? Do I lay off employees? And so,