111: Visible & Invisible Work -- Susan Leigh Star (Summary of Epiosode)
Talking About Organizations Podcast - A podcast by Tom Galvin | Pedro Monteiro | Rohin Borpujari | Greetje Corporaal | Catherine Jackson | Miranda Lewis | Leonardo Melo Lins | Samantha Ortiz-Casillas | Sarah Otner | Ralph Soule | Frithjof Wegener - Tuesdays
We will discuss Susan Leigh Star’s “Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work,” published in Computer-Supported Cooperative Work in 1999. The article deals with the challenges and risks of automating work processes without due consideration of all the invisible work done in an organization that systems designers might overlook.
