Coaching Tips from Marc Bernstein at Balto

Dave and Evan discuss how Balto can improve CX with automated coaching with Founder and CEO Marc Bernstein. Marc Bernstein is the Founder and CEO of Balto, which offers real-time automated guidance for contact center agents. Like most founders, Marc has made his share of mistakes. In particular, he noticed as a technology sales rep, that many of his mistakes were preventable - not to mention costly. Marc thought there should be a better way, that tech maybe tech can help. ...