Episode 53: Tribal Knowledge and Onboarding with Annie Sexton

Tribal Knowledge and On-boarding with Annie Sexton TableXI offers training for developers and product teams! For more info, email [email protected]. Guest Annie Sexton: Core Support Engineer at Heroku. Traveler. Amateur graphic novelist. More at momotarocomic.com/. Summary Developers and teams build up a lot of knowledge about their code and their process which never gets written down and which makes it harder together to get new team members up to speed. Our guest, Annie Sexton, is a support engineer for Heroku and has to deal with not only Heroku’s vast amount of knowledge, but also the unwritten information of many of her support customers. We’ll talk about the practical things Annie recommends to help make this knowledge explicit, and how your team can improve its group memory and team on-boarding. We’d also like to hear from you. Is there something your team has done to write down the things everybody knows? Let us know at http://techdoneright.io/53 or on Twitter at @tech_done_right. Notes 01:51 - Why Tribal Knowledge is a Bad Thing Annie’s RubyConf Talk: The Dangers of Tribal Knowledge 04:50 - Legacy Code Noel Rappin: The Road To Legacy Is Paved With Good Intentions -- WindyCityRails, Sept 2017 06:38 - Capturing Tribal Knowledge 12:55 - Keeping Things Up-To-Date 15:57 - When the “Why” and the “Overview” Get Lost 17:49 - Becoming Immune to Complexity 20:39 - Tools for Documentation 28:50 - Convincing Others that Documentation is Important 33:31 - Planning for Succession Related Episodes Your First 100 Days Onboarding A New Employee With Shay Howe and John Gore Your First 100 Days at a New Company with Katie Gore and Elizabeth Trepkowski Hodos Avoiding Legacy Code with Michael Feathers Special Guest: Annie Sexton.