Episode 8: Open-Source Community Management and Safety With Coraline Ada Ehmke and Yana Carstens

Open-Source Community Management and Safety With Coraline Ada Ehmke and Yana Carstens Follow us on Twitter! @tech_done_right or leave us a review on iTunes! Guests Coraline Ada Ehmke: Open Source Advocate, Creator of The Contributor Covenant, Founding Panelist of Greater Than Code, Senior Engineer on the Community and Safety Team at GitHub Yana Carstens: Senior User Experience Designer at Table XI Summary How can you manage a social media site to maximize community and make all contributors feel safe? Coraline Ada Ehmke (@CoralineAda), from GitHub's Community and Safety Team, and Yana Carstens (@YanaCarstens), a Senior UX designer with Table XI, join Noel on this episode of Tech Done Right. We discuss tools for allowing users more control over their social media environment and community, and how to use personas in design as a way to understand user's goals and guide them toward positive community actions. Notes 02:59 - GitHub’s Community Management and Anti-Harassment Tools Team and the Problems that They Are Trying to Solve 06:47 - Exposing Anti-Harassment Features and Making Them Prominent, Improving User Experience, and Identifying Harassers 15:10 - Throwing Friction to “Jerkfaces”; Block Functionality 19:13 - Sentiment Analysis Eudora 26:38 - Working Together with Other Social Platforms Chatham House Rules 30:38 - What does success look like? “Social Coding” 33:05 - Visibility and Flagging of Comments Resources: Coraline: GitHub Community Guidelines Yana: Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf UX Booth UX Mastery Usability.gov Special Guests: Coraline Ada Ehmke and Yana Carstens.Sponsored By:Table XI: A trusted UX design + software development company. We are 35 meticulous and curious minds in Chicago with a 15 year history of building websites, mobile applications and custom digital experiences for everyone from startups to storied brands. Our partners trust us to create innovative solutions that drive their businesses forward.