Slay the invisible dragon: conquer your technical debt

If you don't expose the problems in your infrastructure, they can quickly overwhelm your employees and your business. The concept of technical debt has its roots in the agile approaches honed by software developers in the '90s. It's the root of many IT problems including way too much time spent on maintenance. Just like real debt, the interest can build up over time if you don't pay it off and really cripple your company. We talk with Andrew Sharp a senior research analyst in the operations practice at Info-Tech about his just-published work in this area.