How Small CX Teams and Budgets Punch Above Their Weight

Faced with challenging budgets, reduced headcounts, and increasingly complex client queries, how is CX evolving to meet these challenges? In this week's podcast, I speak to Jennifer Castillo aka JC, director of customer support at DocNetwork.org. JC successfully supports more than 450,000 customers with a very small team and a little help from technology 🙂. This is no mean feat, how exactly is she doing it? Tune in to learn more!