How to Ramp Up Your Customer Support for Seasonal Demand!

It's never too early to unwrap the customer service secrets behind the magic of holiday decor, especially when businesses are already gearing up for the busy season! This week's guest, Bernie Leas, Vice President of Operations at Balsam Brands, a company renowned for its high-end artificial Christmas trees and seasonal decor, shares his expertise in overcoming the unique challenges of seasonal business. Listen all about the holiday rush that sends customer inquiries soaring and the innovative tech that keeps Balsam Brands ahead of the curve. Learn how Bernie's 17 years of experience in strategic direction and scalable systems have helped the company to succeed. From navigating the surge in customer inquiries during the holiday season to leveraging technology like AI for enhanced customer support. Tune in as we discuss Balsam Brands' personalized shopping experience and their vision for the future!