Unicorn travel startup Hopper is facing a pandemic-fueled customer service nightmare

Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and airlines dropped their flights. But the complications around getting airline credits and refunds have since turned into a customer service crisis for the airfare prediction and ticket booking startup, which had been valued at $750 million back […] Learn more about your ad choices. Visit podcastchoices.com/adchoices