Modernizing MassMutual: AI Strategy, GenAI Assistants & Longevity Innovation

How does a 174-year-old mutual insurance company stay ahead of the curve? In this episode of Technovation, Peter High speaks with Sears Merritt, Head of Enterprise Technology and Experience at MassMutual. Sears leads a $650M tech budget and a global team of 3,000, driving innovation in cybersecurity, data, and generative AI to deliver superior experiences for employees, advisors, and policyholders. Sears shares insights on MassMutual’s modernization journey from consolidating legacy systems to rolling out secure GenAI tools like Microsoft Copilot and GitHub Copilot. He also unveils the company’s strategic investments in virtual assistants, R&D partnerships, and a groundbreaking health and wellness platform that aligns longevity with economic value for policyholders. Topics include: * Modernization via simplification * Virtual assistants powering productivity and service * AI trust, security, and governance principles * Wellness tools that align with life insurance incentives * Building an R&D function to future-proof tech strategy