Customer Experience x AI: Industries at the Intersection Series

Host Sriram Viswanathan speaks with Andy Lee and Anand Chandrasekaran from Crescendo AI about the transformative impact of AI on the customer service and call center industry. The conversation covers Crescendo's unique approach to integrating AI in business process outsourcing, the dynamics of the sector, and the potential future of human-AI collaboration. Discover how AI is poised to disrupt and enhance the BPO industry, and why Crescendo AI is at the forefront of this technological revolution. Chapters 00:00 Introduction to AI in Customer Service 02:48 Dynamics of the Contact Center Industry 06:09 Crescendo AI: Founders and Vision 08:58 AI's Impact on Customer Interactions 11:54 Technical Architecture of Crescendo AI 15:06 Market Strategy and Customer Experience 17:56 Scaling and Growth of Crescendo AI 21:03 Future of AI in Customer Service 24:00 Conclusion and Future Outlook Links https://crescendo.ai/ https://www.alorica.com/ https://www.generalcatalyst.com/