032 How to reduce churn for your SaaS with customer success software | Podcast with Philipp Wolf - Custify

Custify is a customer success software, a go-to solution for mid-size SaaS businesses that are looking for their first Customer Success solution. Reduce churn and increase customer lifetime value with an easy-to-use, modern design platform. It has powerful segmentation functionality, playbook automation, notifications, tasks, and alerts, and is easy to use and understand. Aside from in-product usage insights, it also gathers data from various systems like CRM, support, or billing automatically and presents all relevant customer success KPIs and client interactions in an easy-to-understand dashboard. Connect with Philipp 👇 Custify: https://www.custify.com/ LinkedIn: https://www.linkedin.com/in/philippwolf/ Tekpon is a SaaS marketplace born out of the genuine desire to help people change how they consume and purchase software products and services. Tekpon has behind a team of enthusiastic tech lovers whose main goal is to help users boost their lives and businesses with the right software. Connect with Tekpon ⚡ Website: https://tekpon.com SaaS Entrepreneurs & Startups: https://www.facebook.com/groups/tekpon The topics we've discussed 🕐 00:00 Intro 00:17 What is Custify? 01:27 Avoid churn 03:21 Teams start with spreadsheets #competitor 04:42 Best Custify features 07:24 Custify pricing 08:17 Why is the pricing not public? 09:33 Custify integrations 10:50 Successful use cases 13:55 Public comparisons with alternatives - why? 14:55 When did you start? 15:12 The idea 18:38 International team 19:08 Staying bootstrapped 19:16 The vision for Custify 21:11 What is your story, Philipp? 22:16 Piece of advice for founders 23:27 What's your favorite software? 24:01 Outro