120 Why video-powered customer experience is the future | Podcast with Tomer Azenkot - Vee24

Use Vee24 to bring your in-person selling online with video-powered person-to-person experiences that drive customer satisfaction and loyalty. Their person-to-person digital customer experience platform combines the power of live human connections with the scalability of automation to deliver a digital customer experience that drives business growth. Connect with Tomer 👇 Vee24: https://vee24.com LinkedIn: http://www.linkedin.com/in/tomerazenkot Tekpon is a SaaS marketplace born out of the genuine desire to help people change how they consume and purchase software products and services. Tekpon has behind a team of enthusiastic tech lovers whose main goal is to help users boost their lives and businesses with the right software. Connect with Tekpon ⚡ Website: https://tekpon.com SaaS Entrepreneurs & Startups: https://www.facebook.com/groups/tekpon Listen to the podcast 🎧 Spotify: https://open.spotify.com/show/0sf7X3sC8Pg8gzpphTYxgi Apple Podcasts: https://podcasts.apple.com/us/podcast/tekpon-saas-podcast/id1637493062 The topics we've discussed 🕐 00:00 Intro 00:12 What is Vee24? 00:27 The problem with customer engagement on traditional websites 01:25 Chatbots are still limited 01:55 The power of video-powered customer experience 03:18 Vee24 features 04:15 Happy customers 06:25 Vee24 pricing 07:15 How competitive is the CX space? 09:33 What is the story of Vee24? 12:30 The reset of the team 14:40 What is the secret of your customers' and employees' loyalty? 16:10 Are the founders still involved? 17:05 Series B in 2019 17:35 Biggest personal challenge? 20:45 What are the top KPIs that you track? 23:22 What is the vision for Vee24? 26:25 How do you think AI will impact your business? 30:10 What's your favorite SaaS? 30:50 Outro