134 How to get visual insights into how users behave in your SaaS product | Podcast with Daniel Bakh - Fullview

Fullview lets you instantly monitor, control and analyze user sessions for faster real-time customer support. No downloads. Easy to integrate. Deciding what you should and shouldn't change about your customer experience shouldn't be a guessing game. With Fullview, you have all the data you need to make the right choices — every time. Auto-record user sessions, troubleshoot with console logs and solve customer issues with multi-player browsing for the best support and product experiences. And all this while remaining 100% GDPR compliant. Connect with Daniel 👇 Website: https://www.fullview.io LinkedIn: http://www.linkedin.com/in/danielbakh Tekpon is a SaaS marketplace born out of the genuine desire to help people change how they consume and purchase software products and services. Tekpon has behind a team of enthusiastic tech lovers whose main goal is to help users boost their lives and businesses with the right software. Connect with Tekpon ⚡ Website: https://tekpon.com SaaS Entrepreneurs & Startups: https://www.facebook.com/groups/tekpon Listen to the podcast 🎧 Spotify: https://open.spotify.com/show/0sf7X3sC8Pg8gzpphTYxgi Apple Podcasts: https://podcasts.apple.com/us/podcast/tekpon-saas-podcast/id1637493062 The topics we've discussed 🕐 00:00 Intro 00:14 What is Fullview? 01:21 Did you invent co-browsing? 02:05 Most commons issues CS teams face 03:16 Fullview features 04:37 100% GDPR compliant 05:15 Happy customers 06:33 Fullview integrations 07:03 Fullview pricing 07:40 The 3 levels of customer support 09:40 Starting the company 10:45 $9M raised 11:35 How did you get your first customers? 12:20 Biggest challenge 13:33 The importance of choosing the right tech stack 14:20 What's the vision for Fullview? 15:30 How did you start your career, Daniel? 17:07 Lessons learned from working in venture capital 18:50 Advice for starting founders 19:52 Favorite SaaS 20:33 Outro