141 How to turn your customer service into a profit center | Podcast with Milagros Gonzales - Gorgias

Helpdesk designed for e-commerce stores. Provide multichannel customer service from a single app. Gain productivity with automated responses to common requests. Meet Gorgias, the customer service platform that's designed for e-commerce merchants and built to support all the tools in their stack. Connect with Milagros 👇 Gorgias: https://www.gorgias.com LinkedIn: http://www.linkedin.com/in/milagros-gonzales-y-gonzales-520565183 Tekpon is a SaaS marketplace born out of the genuine desire to help people change how they consume and purchase software products and services. Tekpon has behind a team of enthusiastic tech lovers whose main goal is to help users boost their lives and businesses with the right software. Connect with Tekpon ⚡ Website: https://tekpon.com SaaS Entrepreneurs & Startups: https://www.facebook.com/groups/tekpon Listen to the podcast 🎧 Spotify: https://open.spotify.com/show/0sf7X3sC8Pg8gzpphTYxgi Apple Podcasts: https://podcasts.apple.com/us/podcast/tekpon-saas-podcast/id1637493062 The topics we've discussed 🕐 00:00 Intro 00:13 What is Gorgias? 00:46 The problems companies face with customer support 02:05 It's easier to retain than acquire customers 02:37 Gorgias features 04:28 Who can use Gorgias? 05:02 Integrations 05:46 How do you differentiate? 06:16 What is the story of Gorgias? 06:55 The team, and joining the company 07:40 What do you do as the affiliate marketing manager? 08:44 Funding 09:08 What is the vision of Gorgias? 11:05 Why you need to prioritize customer service 12:15 Favorite SaaS 13:00 Most common challenge in CX 14:55 Outro