157 How to optimize your customer experience | Podcast with Emily Gonzalez-Cebrian - FROGED

Discover Customer Experience tools to scale your business. Reduce churn, improve onboarding & provide customer support - all in one platform. The fastest way for subscription-based businesses to improve customer onboarding and retention while avoiding churn. Connect with Emily 👇 FROGED: https://froged.com LinkedIn: http://www.linkedin.com/in/emilygcebrianlomban Tekpon is a SaaS marketplace born out of the genuine desire to help people change how they consume and purchase software products and services. Tekpon has behind a team of enthusiastic tech lovers whose main goal is to help users boost their lives and businesses with the right software. Connect with Tekpon ⚡ Website: https://tekpon.com SaaS Entrepreneurs & Startups: https://www.facebook.com/groups/tekpon Listen to the podcast 🎧 Spotify: https://open.spotify.com/show/0sf7X3sC8Pg8gzpphTYxgi Apple Podcasts: https://podcasts.apple.com/us/podcast/tekpon-saas-podcast/id1637493062 The topics we've discussed 🕐 00:00 Intro 00:10 What is FROGED? 00:37 What problems are you solving? 01:10 Best features 01:40 Churn calculator 02:40 FROGED use cases 04:15 Favorite customer success story 05:20 FROGED pricing 06:05 Public pricing 07:25 How is FROGED different? 09:15 The story of the company 10:40 The team and funding 12:35 What has been your biggest challenge? 14:00 Lessons learned from building the team 14:44 How did you get your first customers? 15:50 What is the future vision? 16:40 How did you start your career, Emily? 18:30 Advice for starting founders 19:03 Favorite SaaS 20:05 The importance of soft skills 20:50 Outro