149: Consciously Invest in Customer Success with Rob Zambito

This week’s guest, Rob Zambito, went from being a shy child, to University of Penn Psychology graduate, to now a successful Customer Success Leader & Consultant.  Rob has experience from Seed to Series B, growing Customer Success teams from 2 to 20 members, and so much more! In this week’s episode, we discussed: Building A Common Language Across The Business A Hypothesis-Driven Approach The Importance of Mentors Onboarding Cross-Sell Checklist  Consciously Investing in Customer Success  Much More Please enjoy this week’s episode with Rob Zambito  ____________________________________________________________________________ I am now in the early stages of writing my first book! In this book, I will be telling my story of getting into sales and the lessons I have learned so far, and intertwine stories, tips, and advice from the Top Sales Professionals In The World! As a first time author, I want to share these interviews with you all, and take you on this book writing journey with me!  Like the show? Subscribe to the email: https://mailchi.mp/a71e58dacffb/welcome-to-the-20-podcast-community I want your feedback! Reach out to [email protected], or find me on LinkedIn