Episode 153 - Murray Voth on Thriving in the Automotive Industry

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode of Changing The Industry Podcast, hosts Lucas Underwood and David Roman sit down with Murray Voth, a veteran consultant to the industry. Murray emphasizes the critical nature of business expenses, urging listeners to consider every aspect, like rent, insurance, and staff benefits, before jumping into business ownership. He also delves into the importance of customer service experiences and how they're shaping modern automotive shops. The trio discusses technicians' responsibilities in recommending necessary repairs and the legal and moral implications of shirking them.00:00 Plans to do something in Canada, training differences.06:05 Jeff's location is pretty, no reindeer necessary.14:34 Jeff mentioned the challenges of legalizing pot in states.21:14 Encourage friends to value their services more.25:55 Focus on efficiency to avoid burnout and struggles.30:07 Phone payments, unknown experience leads to surprise.36:44 Entrepreneurs grew with coaching and reached success.39:21 Lack of knowledge may lead to risk.44:50 To lead, go on a purposeful journey.52:34 Canadian program enables success from 10th grade.56:58 Encouraging young people to invest in careers.01:03:35 Addressing repair recommendations and taking ownership of issues.01:06:19 Same laws apply to shops and courts. The ethical obligation to inspect, not sell.