BBP 081 : How To Have Difficult Conversations With Your Team with Sue Ingram (Part 1)

It’s a two parter . . . that’s how good this episode is, so good we had to make it two episodes! Meet our first guest for 2020 . . . an outstanding HR professional with over 25 years of experience and also the author of the bestselling book, “FIRE WELL: How To Fire Staff So They Thank You.”  Sue Ingram joins us to share her expertise all about having difficult conversations with your team . . . including how to no longer think of them as ‘difficult’ . .  so tune in now! Meet The Salon & Spa Social Simplifier here!   Episode Highlights and Takeaways: Sue’s Story (3:55) Why Are They Difficult Conversations (5:19) Origin of Difficult Conversations (9:50) The Missing Point: Attitude & Behavior (11:50) Hiring The Right People For Your Brand (18:46) Different Personality Types (21:12) Recruitment Interview Tips (24:32) Tips on Induction (29:23) First Impressions and Fresh Eyes (31:54) Values and Branding (33:07) Importance of Procedures When It Comes To Handling A Team (37:31) A.C.A.S. Guidelines (40:00) Rookie Mistakes: Family or Employee? (41:29)   LINKS Below: Get The Salon & Spa Social Simplifier HERE!   Sharing is Caring! I don’t believe them to be difficult at all. I believe them to be generous conversations, because to leave someone failing . . . not to tell them is perhaps the most unkind thing anyone can do – especially a manager. –Sue Ingram–   Help a colleague or someone you know who’d be interested by sharing this quote or episode.