The Business of Healthcare Podcast, Episode 26: The “Human Factors” Approach to Redesigning and Improving Healthcare Delivery

In this episode, Dr. C. Adam Probst, Director of Human Factors Clinical Operations for the Baylor Scott & White Health Corporate Office of Patient Safety in Dallas, joins Dr. Bob Kaiser, director of the master’s degree program in healthcare leadership and management for professionals at the Naveen Jindal School of Management to discuss how cognitive engineering is used in in healthcare. The way people arrive at and use health processes, procedures and results are key components of cognitive engineering, the “human factors” approach, to medicine. Probst and Kaiser discuss how Probst analyzes and acts on human factors to improve the design of healthcare delivery.