S4 E5: Nothing about you without you

We chat to Jodie Allen-Cawley, Head of Quality and Health and Safety at Lifeways.    Jodie talks about why co-production is the key to providing quality care and how it works in partnership with the people you provide care to. She explores how the ‘I statements’ and ‘we statements’ align with the new CQC Single Assessment Framework and, as a quality lead, how to evidence personalisation and co-production.   Jodie also shares the huge range of co-production initiatives and processes that are taking place at Lifeways from their quality checkers, to involving people in the recruitment process and embedding co-production as day-to-day business within the culture of the organisation.   “Ensure the people you support are at the heart of everything you do, then build outwards from that.”