86 The Catherine B. Roy Show ft. Stacy Sherman - Doing CX Right

Doing CX RightMY GUEST TODAY:Stacy Sherman is a Marketing, Customer (CX) & Agent (AX) Experience Executive. Also, an award-winner speaker, author, and podcaster, known for DoingCXRight®. Stacy's created a Heart & ScienceTM framework that accelerates customer loyalty, referrals, and revenue, fueled by empowered leaders, employees, and customer service representatives. Stacy's been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Schindler Elevator Corp, Verizon, Wilton Brands, AT&T++. She's on a mission to help people DOING, not just TALKING about CX, so REAL human connections and happiness exist worldwide.BIGGEST TAKEAWAYS FROM THIS EPISODE:Definition of brand loyalty and its importanceTop strategies for building brand loyaltyPsychological factors that contribute to brand loyaltyMethods for bringing a human touch to business operationsSignificance of human-to-human connections in building brand loyaltyThe critical role of effective communication in retaining customers and preventing brand disloyalty.Visit Stacy HEREWORK WITH MECOACHES, CONSULTANTS, ENTREPRENEURS & BUSINESS OWNERS if you are ready to step into your power, do what you love, and make your dream business flourish◉ Book a free call with me:☎ https://calendly.com/catherinebroy/15minVisit LHM Academia for more business resources