Transforming Triage: A Digital Approach to Emergency Departments

Discover how digital solutions are improving emergency department processes. Bob Hudson interviews Emily Sully, Principal Support and Business Analyst at Digital Health and Care Wales and graduate of the Master's in Leading Digital Transformation, about her final Master's project on digital triage at the University of South Wales. They discuss the project's impact on patient flow, staff experience, and future applications across healthcare.In this episode...00:00 Introduction to the Change Management Podcast00:15 Meet Emily Sully: Principal Support and Business Analyst00:36 Exploring the Digital Triage Project02:27 Challenges and Solutions in Emergency Department Triage03:39 Implementation and Case Studies05:04 Tracking Benefits and Outcomes06:22 Project Approach and Stakeholder Engagement08:15 Addressing Barriers and Training13:59 Future Applications and Conclusion