Ep 9. Julie Bentley, CEO Samaritans: Learning, Leadership and Listening

“You don't need to have all the answers, you don't need to have solutions... you just need to be able to listen.” Julie Bentley is CEO of Samaritans, the suicide prevention charity. In this episode Julie shares life and leadership lessons, from being a post-lady early in her career, to how she grappled with the gremlins of Imposter Syndrome. She highlights key qualities of leadership: emotional intelligence, authenticity, resilience, humility, vulnerability and humour! - all of which she believes have been important through her own leadership journey. We talk about the work of Samaritans: providing a place where someone is always available to listen, without judgement. The Samaritans’ service delivery model is unique, as it is entirely volunteer run. With a vision of ensuring that fewer people die by suicide, Samaritans has over 17,000 trained ‘listening volunteers’ who respond to calls for help. Currently 1 in 5 callers to Samaritans are voicing concerns about the impact of COVID-19, indicating a significant risk to mental health from the pandemic. We discuss Brew Monday, turning the third Monday in January (traditionally known as Blue Monday) into a campaign aimed at encouraging people to stay connected with a virtual cup of tea; particularly important as the UK is now in its 3rd full lockdown nationwide. #BrewMonday Julie also opens her heart about her brother Roy’s, death and talks about co-curating the book ‘Sisters and Brothers’, breaking taboos around talking about death, dying and bereavement. This is a poignant, moving and inspirational start to our second Season. Recorded December 2020.