Understand Customers & Build Their Solutions

Tony is an experienced Contact Centre Consultant, who has lived and breathed contact centres for over 26 years. Since starting as a phone Agent, Tony has moving through a variety of contact centre roles mainly focussed on Resource Planning, but with some Business Intelligence, Recruitment and Reward & Recognition roles too. Over the last 10 years Tony has worked in the Contact Centre technology space, helping develop and deliver innovative solutions, and has spent the last 3 years leading the QStory Customer Success team. ----------------------------------------------------------- If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠⁠https://zcmp.eu/e6AM⁠⁠⁠  ----------------------------------------------------------- -Foxleigh Commercial Website: ⁠https://foxleigh.net/⁠ -Chris Webber's LinkedIn:  ⁠https://www.linkedin.com/in/chris-webber-uk⁠ -Tony D'Cruze LinkedIn: https://www.linkedin.com/in/tonydcruze/