Customer Support Sucks....But Does It Have To?

John Kelly, CRO with SupportLogic discusses why Protecting Existing Customer Revenue is Vital to Growth and Success. Customer Support doesn't have to Suck if you can focus in on the right customer lens. My journey has come full circle – from my early days as a technical support engineer, working directly with F100 customers, to ultimately leading large global complex support and service organizations. It feels like I’ve seen it all. 20 years ago, SupportLogic would have made my life significantly easier… fewer escalations, happier customers, and a lot less stress. https://www.supportlogic.io/why-i-joined-supportlogic-by-john-kelly/ Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM