Intro to Artificial Intelligence in the Contact Center

Vince Lynch is CEO of IV.AI and Owen McGrath, Head of US Sales discuss The AI Platform for quickly fixing hard business problems using Natural Language Processing. The IV.AI platform is used by industry leading companies including Netflix, Samsung, Disney, Walmart, Capital One, Estée Lauder, BT, and Toyota. Vince and Owen have worked in the AI space for ten years. Vince was host of the AI Review and writes about best practices, managing bias, and deploying ethical AI for TechCrunch, Inc, Entrepreneur, and Forbes. He previously worked with Rogers, Spotify, The Times of India, and Virgin. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM