Episode 28: Abby Covert, Etsy - How to Make Sense of Any Mess

Abby Covert, better known as Abby the IA, returns to the show for a repeat appearance to talk about information architecture, her influential book, How to Make Sense of Any Mess, and life in the design world as a new mom (congratulations!). In this episode, she breaks down the steps to information architecture as outlined in her book, and shares some real-world stories of sensemaking from her readers.