1-800-Flowers.com Leverages AI as Business Blooms

With most in-person celebrations off the table, people nationwide are leaning on contactless gift-giving to stay connected to families and friends from afar. May Ng, Senior Director of Customer Experience Technology at 1-800-Flowers.com, joins Jim to discuss the spiking demand for gift delivery, and how AI has helped manage the surge.

Om Podcasten

Host Jim Freeze, a high-energy tech enthusiast and CMO at conversational AI company Interactions, is on a quest to understand the impact of AI on business and society. AI materializes in business, academic and government innovations. It finishes our texts, analyzes complex medical data and if you ask, can recite the weather forecast or play your favorite song. Through dialogue and debate with AI executives and academics, Jim’s peeling back the layers on the ways the technology is changing our lives to understand how its impact can be as productive as possible. For more, visit interactions.com/podcast.