Abby Covert knows how to unpack conversations

This episode was fun! I love Abby Covert, she’s a delight to talk with. It was interesting editing this episode because I could see it was more of a *conversation* than an *interview*...as opposed to episode one with Phil McKenzie, just from the waveforms. Abby is an Information Architecture rock star, and you’ll learn more about her in the episode.   We talk about How much my mother loves her book “How to make sense of any mess”, how to really plan research to reduce bias and how to hold the space for problem framing versus problem solving.   Visit her at http://abbytheia.com/ and check out her book http://www.howtomakesenseofanymess.com/