121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox

Employee experience and internal culture are not just a “nice-to-have,” but they bring material influence to bear on measurable business results.In this episode, I interview 2 guests about CX through EX: Kristie Ornelas, Head of CX Marketing & Communications, and Steve Cox, Vice President of Digital Lifecycle Journeys, both at Cisco (named #1 on the World's Best Workplaces list two years in a row by Great Places to Work and Fortune Magazine).Kristie, Steve, and I talked about:- The focus on retaining employees and helping them to advance like customers- To hire diverse people, create a diverse interview panel- Enabling employees to serve their local communities- The creation of role communities inside of their CX function- Why your workplace should be a community, not a familyCheck out these resources we mentioned during the podcast:- Cisco- Cisco CX on Twitter- Cisco CX blog- Nordstrom- Yanni’s Bar & Grill- Love Knows No BoundariesSubscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.