125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe
You want to level up your customer experience to customer obsession, but how? Get started now. In a year’s time, you’ll wish you started today.In this episode, I interview Joseph Jaffe, host of CoronaTV and Admiral/Co-Founder at The HMS Beagle, about the origins of his show and everything he’s learned along the way.Joseph and I discuss:- The availability heuristic (things that are harder to measure are the more important)- How to implement customer obsession as a host- The origin story for CoronaTV- The art of having real conversations encapsulates entrepreneurshipCheck out these resources we mentioned during the podcast:- Watch CoronaTV- Joseph wrote Flip the Funnel- Joseph is also on TwitterSubscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.