125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe

You want to level up your customer experience to customer obsession, but how? Get started now. In a year’s time, you’ll wish you started today.In this episode, I interview Joseph Jaffe, host of CoronaTV and Admiral/Co-Founder at The HMS Beagle, about the origins of his show and everything he’s learned along the way.Joseph and I discuss:- The availability heuristic (things that are harder to measure are the more important)- How to implement customer obsession as a host- The origin story for CoronaTV- The art of having real conversations encapsulates entrepreneurshipCheck out these resources we mentioned during the podcast:- Watch CoronaTV- Joseph wrote Flip the Funnel- Joseph is also on TwitterSubscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.

Om Podcasten

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.