126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell

Not only is kindness important on a human level, but it can become a core value for any company. How?In this episode, I interview Cole Baker-Bagwell is Founder and Chief Kindness Advisor at Cool Audrey, about how and why to turn kindness into a core company value.Cole talked with me about:- The cashmere effect in customer experience- The business case for kindness (it’s very strong)- Mindfulness and intention in business & its customer impact- An answer to the outcome-oriented skepticsCheck out these resources we mentioned during the podcast:- Cole’s podcast is Kindness Think Tank- She mentioned Said Ziouani and Whereby Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.