149. A Blissful Approach to Training Customers and Employees w/ Lauren Bailey

Whether we are training employees, customers, or trainers, video is a powerful form of human-centered communication. When someone who teaches trainers explains the advantage of video, you sit up and take note.In the second episode of our Human-Centered Connection expert series, Steve Pacinelli and I interview Lauren Bailey, Founder and President at Factor 8 and Founder at #GirlsClub. She walks us through the BLISS acronym as well as the broken rung, the confidence gap, and the forgetting curve. Lauren also discussed with us:- Why there are still relatively few women in sales leadership- How to apply Bloom’s taxonomy in training- What BLISS has to do with video communication- How to solve some problems with today’s BDR roleHere are some links to resources we mentioned:- Lauren Bailey on LinkedIn- Factor8.com- WeAreGirlsClub.com- USAA.comSubscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. Listening on a desktop & can’t see the links? Just search for Customer Experience Podcast in your favorite podcast player.