152. Creating an Environment of Continuous Coaching w/ Morgan J. Ingram

Taking a teaching focus means truly listening to and identifying with the customer, and it’s built on a continuous coaching environment. To learn and to teach takes agility, vulnerability, and relatability. Find out how a 3x LinkedIn Top Sales Voice cultivated those traits in himself.In the fourth episode of our Human-Centered Connection expert series, Steve Pacinelli and I interview Morgan J. Ingram, Director of Sales Execution and Evolution at JB Sales Training, about personal communication strategies.Morgan chatted with us about:- Why no single role “controls” the customer experience- What he learned from being open on LinkedIn- How to become one of the 2-5% of people who take action on what they hear- Why becoming relatable and vulnerable was one of his best career movesCheck out these resources we mentioned during the podcast:- MorganJIngram.com- 1UP Formula- The Ride of a Lifetime by Robert Iger- Ralph Barsi on LinkedIn- Stance SocksSubscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.